Five Splash enables businesses to concentrate on their core competencies.

Organizations have the core and non-core processes for running the business. It is important to have a team to take care of the non-core part of the business, add value and be cost effective. But setting up the infra and managing the resources for all the tasks involves excessive cost.

Five Splash manages the entire back office services like data processing, transaction & invoice processing, data conversion, order & sales support, email and chat support etc. to enable our clients to concentrate on their mainstream business. With our dedicated team of experienced professional, we ensure quick turn-around time and 99.95+% accuracy in our processes.

The scope of our back-office outsourcing services includes:

Email and Chat Support

Online chat and emails are necessary marketing tools to provide a comprehensive customer experience. Like voice-based customer support, email and chat support also requires a dedicated team of experts to handle the process.

Businesses, especially SMEs, prefer outsourcing these services to the specialists subsequently bringing down the cost while enhancing the quality of service delivery.

Benefits of outsourcing Email and Chat Support Services:

With the growing customer engagement, one cannot overlook the untapped potential of email and chat support. Besides taking the pain of managing an entire department, there are many other benefits of outsourcing this communication channel.

  • Cost effective.
  • Fewer resource management
  • Well trained team

Five Splash has expertise and experience in handling email and chat support with various industries like e-commerce, telecom, retail and various government agencies.

Our email and chat support services include:

  • Technical support
  • Complaints and Grievances handling
  • Customer care
  • Feedback mechanism
  • Order processing and fulfillment
  • Pre-sales queries

Data Processing Services

Large volumes of unorganized data gradually affect the functioning of any business. Therefore, data processing becomes important to have an organized information system, especially for the data-driven industries.

Five Splash provides data processing services to highly data-driven industries.

We have substantiated track record of executing data processing services for various clients across the globe including the US and the UK. We handle a large volume of data processing with quick turnaround and high accuracy.

We have a comprehensive experience of processing the raw data by converting it into digital format and generating a relevant result out of it. We process data received from various input format like scanned images, excel sheets, word documents, handwritten papers etc. Our time-tested data entry and quality check and analysis technique ensure error-free output.

Our typical data processing system involves the following steps:

  • Conversion
  • Validation
  • Sorting
  • Summarization
  • Aggregation
  • Analysis
  • Reporting

Although, every business has its own share of unorganized and unprocessed data, but there are certain industries which need to have a separate team following a professional approach to treating this data. Five Splash caters to all the following industries to provide various data processing services.

  • Retail and E-commerce
  • Transaction Processing, Order and Sales Support, Payment Processing, Image Processing, Coupons Processing

  • Healthcare
  • Hospital Record Maintenance, Patient Information Management,

  • BFSI
  • Rebates Processing, Claims Processing, Deed/title search processing

  • Telecom
  • Application processing, Record Maintenance.

  • Consumer Electronics
  • Invoice Processing, Claim Processing, Exchange and Return Processing

Data Entry Services

With the data multiplying every second, businesses need to keep a track of their data. It is important to organize this bulk volume of unorganized and unprocessed data. Therefore, efficient and error free data entry has become a part of many business processes. It requires a separate team which is expert and professional in treating the raw format of data.

Five Splash has the expertise and experience in data entry services. We have been catering to wide range of industries ranging from telecom, insurance, consumer electronics, BFSI, retail and many more. Our data entry process is well-resourced and streamlined to provide cost effective services.

Our expertise includes capturing of raw data from various sources like scanned images, excel sheets, emails and hardcopy documents. We have trained and experienced dedicated team of professionals who ensure comprehensive quality checks with 99.9+% accuracy.

Outsourcing Data Entry Services to Five Splash

Besides a dedicated team and professional approach, there are many other reasons for you to outsource your data entry work to Five Splash

Quality: With stringent quality parameters, our methodology like double key verification, pre-check with the available database using high-end OCRs, software validation, database verification with authorized licensed software, etc. ensure 99.95% accuracy.

Scalability: We are prepared with all the resources to handle the inconsistent influx of data. Moreover, even if the task is for as low as one resource, we can manage it equal efficiency.

Timely Delivery: We have proven track record of delivering the work in quick turnaround time without affecting the quality. Our team has time and again dedicated itself in meeting the deadlines.

Data Conversion Services

There are situations when the requirement or process support a format of data. Converting the data from one format to another to allow compatibility with a wide variety of applications. Data conversion services may include simple data conversion from one format to another or it may require, validation, cleansing and splitting up of aggregated data into the organized database.

However, the process of data conversion is both time and resource consuming. Moreover, the discrepancy in data type, text, and format leads to data redundancy and calls for data normalization. Therefore, outsourcing data conversion services is always a better option.

Five Splash specializes in converting several types of data into any required format. We provide quick and cost effective service without compromising on quality. The scope of our data conversion services includes:

  • Text file conversion
  • Image File Conversion
  • Another file conversion

Text file conversion

  • DOC (Microsoft Word Document)
  • DOCX (Microsoft Word Open XML Document)
  • DOCXML (Microsoft Word XML Document)
  • MCW (Microsoft Word for Mac)
  • TXT (Plain Text File)
  • UTXT (Unicode Text File)
  • ODT (OpenOffice Text Document)
  • RTF (Rich Text Format File)
  • WPD (Word Perfect Document)
  • PAGES (Word Processor Document in Mac)
  • Image File Conversion

    • JPEG/JPG (Join Photographic Experts Group)
    • PNG (Portable Network Graphics)
    • GIF (Graphics Interchange Format)
    • BMP (Bitmap Image File)
    • TIFF (Tagged Image File Format)
    • RAW Image format

    Other file conversions

    • Any text document/spreadsheet file/presentation file to PDF and vice versa
    • Any image file to PDF and vice versa
    • Any document file to HTML and vice versa
    • Excel/Numbers to CSV and vice versa
    • HTML to XML and vice versa
    • XHTML to other suitable formats and vice versa