Retail and E-commerce both have their set of demands when it comes to process outsourcing. With its years of experience in servicing both the sector, Five Splash has developed its expertise in the FMCG industry.


Leveraging decades of experience, we provide focused solutions and helps you achieve strategic business targets in a competitive market. Our offerings cover various segments of the retail sector like grocery, speciality, pharmacy and convenience retailing.

  • Back Office Operations and Support (Email and Chat management)
  • Order Processing, Tracking
  • Customer Grievance
  • Return Management
  • Up-selling, Cross-selling
  • Rebates / Discounts / Claims Processing
  • Inquiry Support
  • Customer Satisfaction Surveys, Tele Sales etc.


To provide seamless shopping experience with required product knowledge and secured and quick transactions with responsive call centre service, we have a compilation of services for the e-commerce industry which includes:

  • Catalogue Management - Price Comparison Activities, Invoicing Support, Seller Support etc.
  • Order Processing
  • Email and Chat Support
  • Customer Services/Inquiry Support
  • Customer Satisfaction Surveys, Customer Feedbacks, Seller or Customer Outreach