Having worked for a few international brands like GE, Honeywell, Kenmore, and others for their back office support activities, Consumer Electronics segment is now a key focus area for Five Splash. We are looking to work with Indian and international brands to support them with back office functions along with customer or consumer-facing functions like call-centre, grievance management, ticket booking, services management, consumer training support, and enquiries, along with outreach programs for customer retention, etc.

The call centre services for Consumer Electronics segment includes:

  • Product Surveys & Feedbacks
  • Offer Promotions
  • Consumer Care & Enquiries
  • Grievance and Complaint Management

The back-end services for Consumer Electronics segment includes:

  • Logistics
  • Customer Enrollment
  • Invoice Processing
  • Exchange and Return Processing
  • Email Support
  • Claim Processing