Call Center Services for Businesses

With the need of customer engagement increasing day by day, a business cannot afford to miss any communication channel be it social, emails, or calls. In fact, communication is one factor that can make or break a customer. So, businesses have realized the importance of customer support outsourcing since the process requires a proactive team to handle different type of customer calls.

Five Splash provides both inbound and outbound call center services for B2B and B2C clients. We have over 7 years of experience in handling customer care services of leading organizations across India in multiple industries. Our state-of-the-art infrastructure provides uninterrupted voice process services and deliver growth for our client’s business. We have proven expertise in providing efficient call centre services in India.

Our call center services meet your exact requirements and ensure that you manage your customer relationships successfully. We have well-trained and experienced voice process professionals who address the customers with utmost promptness and ensure complete customer satisfaction.

Our scope of Call Centre Support Services includes:

    Inbound Call Support Service

  • Inbound Call Support Service
  • Helpdesk/Technical Support Service
  • Inquiry Handling
  • Toll Free Customer Care Services
  • Survey
  • Grievance Handling
  • Outbound Call Support Service

  • Appointment Scheduling
  • Third Party Verification/Information Verification
  • Lead Generation
  • Customer Survey
  • Telemarketing
  • Other Services

  • Order Management – Status, Cancellation, Update
  • Cross-selling/Up-selling
  • Query Handling
  • Market Research

Industries Served

We have the expertise and experience in providing multi-lingual call centre support services across India to wide range of industries including Government and semi-government companies. Some of the verticals that we cater to, are:

  • Telecom
  • Retail & Ecommerce
  • Education
  • Energy & Utilities
  • Travel & Hospitality
  • Government & PSUs
  • BFSI

Benefits of Outsourcing Call Centre Services to Five Splash:

Reduced Operation Costs

Since our operations are based out of tier - 2/3 cities and small town of India, we provide an advantage of providing best of quality services at optimized cost.

24x7 Multi-lingual Support

We have been providing multi-lingual call centre services to our clients across all the regions of India.

Better Service Quality

Being an ISO certified company BPO company, Five Splash gives utmost importance to the quality delivery irrespective of the size of the business.

Increased Revenue

With all the above benefits, we work towards adding value to the client’s business.