Our infrastructure is backed with:

Internet:

Cumulative 30Mbps data bandwidth (multiple providers)

Backup RF link for connectivity

Telephony:

Multiple hunting inbound and outbound PRI lines (multiple service providers)

Dialers: ASPECT, ARIA predictive and manual dialers, ACD, CTI

Servers & systems:

IBM, HP servers

Dell, Lenovo, and HP workstations

TVS gold keyboards

Disaster recovery

Dynamic Business Continuity Plan (BCP) within two sites

Automated data mirroring and backups, with redundancy on cloud

Availability:

100% power backup with N+1 UPS & generator

99.8% uptime over last so many years

Security:

Highly secure and updated firewalls and Universal Threat Management (UTMs) systems

24*7*365 physical, biometrics, and surveillance camera security

Active anti-virus and anti-spam filtering including physical port blocking